Privacy Policy
Effective Date: 19-Jan-2026
Last Updated:01-Jul-2026
1. Introduction
SICANA, a premium wellness brand owned and operated by Prakriti Farms Private Limited ('Company', 'we', 'our' or 'us'), respects your privacy and is committed to protecting your personal information.
2. Information We Collect
We may collect your name, email address, mobile number, billing and shipping address, order history, payment reference information (excluding complete card details), device information, IP address and website usage information.
3. How We Use Your Information
We use your information to process orders, provide customer support, improve our website, communicate order updates, respond to enquiries, send promotional communications where permitted or consented to, and comply with legal obligations.
4. Cookies & Analytics
Our website may use cookies and analytics technologies to improve website performance and user experience. You may manage cookie preferences through your browser settings.
5. Sharing of Information
We may share information only with trusted service providers such as payment gateways, logistics partners, IT service providers, analytics providers and government authorities where legally required. We do not sell your personal information.
6. Payment Security
Online payments are processed through secure payment gateway providers. SICANA does not store complete credit/debit card details on its systems.
7. Marketing Communication
We may send promotional emails, SMS or WhatsApp messages only where permitted by law or where you have provided the necessary consent. You may opt out at any time.
8. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil business, legal and regulatory requirements.
9. Your Rights
Subject to applicable law, you may request access, correction or deletion of your personal information, or withdraw marketing consent by contacting us.
10. Children's Privacy
Our website is not intended for children under the age required by applicable law without parental or guardian supervision.
11. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.