1. Purpose

This Shipping Policy explains how SICANA processes, ships and delivers orders placed through our website and other authorised sales channels.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment verification, excluding Sundays and public holidays.

3. Shipping Coverage

We currently ship across most serviceable locations in India. Availability depends on our logistics partners.

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout. Promotional free-shipping offers are subject to campaign terms.

5. Estimated Delivery

Estimated delivery timelines are typically 3–7 business days for metro cities and 5–10 business days for other serviceable locations. These are estimates only.

6. Order Tracking

Customers will receive shipment confirmation and tracking details through email, SMS or WhatsApp where available.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address or repeated unavailability, additional shipping charges may apply.

8. Delays

Delivery may be delayed due to weather, public holidays, natural disasters, transport disruption or other circumstances beyond our reasonable control.

9. Damaged or Tampered Packages

If a package appears damaged or tampered with at the time of delivery, customers should refuse delivery where possible or notify us immediately with photographs.

10. Incorrect Address

Customers are responsible for providing accurate shipping information. SICANA is not responsible for delays caused by incorrect or incomplete addresses.

11. Partial Shipments

Where necessary, orders may be shipped in multiple consignments without additional shipping charges unless otherwise communicated.

12. International Shipping

International shipping, if introduced in future, will be governed by separate terms published on our website.

13. Contact Us

Our Shipping Commitment

·    Careful packaging

·    Reliable logistics partners

·    Transparent shipment tracking

·    Prompt customer communication