1. Introduction

These Terms & Conditions govern the use of the SICANA website, products and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

2. Definitions

'SICANA' refers to the consumer brand owned by Prakriti Farms Private Limited. 'Customer', 'User', 'Website', 'Products' and 'Services' shall have their ordinary commercial meanings unless otherwise specified.

3. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law.

4. Account Registration

Customers are responsible for maintaining accurate account information and safeguarding login credentials.

5. Products

Product images are illustrative. Minor variations in colour, packaging or natural aroma may occur. Essential oils are natural products and may vary slightly between batches.

6. Pricing & Taxes

Prices are displayed in Indian Rupees and are inclusive or exclusive of GST as indicated at checkout. Prices may change without prior notice.

7. Orders

All orders are subject to acceptance and product availability. SICANA reserves the right to refuse or cancel orders where required by law or due to pricing, inventory or fraud concerns.

8. Payments

Payments are processed through authorised payment gateway partners. SICANA does not store complete payment card details.

9. Shipping

Shipping timelines are estimates only and are subject to courier availability, weather conditions and other circumstances beyond our reasonable control.

10. Returns, Refunds & Cancellations

Returns and refunds are governed by the separate Return, Refund & Cancellation Policy available on our website.

11. Promotions

Coupons, promotional offers and discounts are subject to campaign-specific terms and may be withdrawn or modified without notice.

12. Customer Responsibilities

Customers shall provide accurate information, use products as directed and comply with applicable laws while using the website.

13. Prohibited Activities

Users shall not misuse the website, attempt unauthorised access, upload malicious software, infringe intellectual property rights or engage in fraudulent activity.

14. Intellectual Property

All trademarks, logos, images, packaging designs, text and website content belong to Prakriti Farms Private Limited or its licensors and may not be used without prior written permission.

15. Third-Party Services

The website may contain links to third-party services including payment gateways, logistics partners and online marketplaces. SICANA is not responsible for their independent policies or practices.

16. Marketplace Purchases

Orders placed through Amazon, Flipkart or other marketplaces remain subject to the applicable marketplace policies in addition to these Terms where relevant.

17. Product Usage

Customers must read and follow all product labels and Product Usage & Safety Guidelines. Products are intended for the purposes described on the label and should not be regarded as medical advice.

18. Limitation of Liability

To the maximum extent permitted by law, SICANA shall not be liable for indirect, incidental or consequential damages arising from the use of the website or products.

19. Indemnity

Users agree to indemnify and hold harmless Prakriti Farms Private Limited from claims arising from misuse of the website or breach of these Terms.

20. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond its reasonable control including natural disasters, strikes, transport disruption or government actions.

21. Privacy

Use of personal information is governed by the SICANA Privacy Policy.

22. Governing Law

These Terms shall be governed by the laws of India. Courts having jurisdiction over Ghaziabad, Uttar Pradesh shall have exclusive jurisdiction unless otherwise required by applicable law.